Student Loans Company Appoints New Executive Director, Operations

The Student Loans Company (SLC) has appointed Chris Larmer as Executive Director, Operations.

The Operations Directorate manages the payment of student loans and grants to around 2 million students per year and the payment of tuition fees to over 600 higher education institutions in England and Wales. In the 20/21 academic year, SLC disbursed £ 8.6bn in student loans and grants, as well as £ 9.6bn in tuition fees paid on their behalf to their institutions. Chris will be based in Darlington, at SLC’s Lingfield Point office.

Chris joins SLC as he continues to execute his company-wide transformation program to radically improve the customer and colleague experience. In the coming months, SLC will begin making improvements to the application process, including allowing more customers to use self-service.

Chris has over 30 years of extensive experience in the financial services industry. Most recently, he was Director of Clientele and Strategy at the Cooperative Bank where his mission was to develop and enable Client First innovation. He has also held senior client and operational roles at Barclays, Virgin Money, Tesco Bank and the Royal Bank of Scotland.

Paula Sussex, CEO of SLC, said: “I am delighted that Chris is joining us at such a great time as we continue to transform SLC into a modern, responsive and sustainable organization. Chris’ wealth of experience will strengthen the team, ensuring that SLC is well positioned to fulfill its central commitment to providing an exceptional customer experience to enable current and future generations of students to invest in their future.

Chris Larmer said: “SLC plays a vital role in realizing the educational and professional aspirations of students in England and Wales. I am delighted to join SLC at such an exciting time and look forward to supporting the team as we pursue our ambition to deliver an exceptional experience to our customers and colleagues.

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